AI Customer Success Manager

Cleveland, OH

Full Time

Experienced

Summary

We're seeking an AI Customer Success Manager to ensure our AI CTRL clients achieve measurable business outcomes from their AI investments. You'll be the primary advocate guiding customers through adoption, expansion, and ongoing success—helping them integrate AI solutions into workflows and realize tangible results

Key Responsibilities

Lead client onboarding, workshops, and training sessions to drive AI adoption
Monitor engagement metrics and proactively increase utilization and satisfaction
Identify expansion opportunities across new departments, use cases, and workflows
Conduct regular business reviews highlighting performance and growth potential
Champion client needs internally and translate feedback into actionable recommendations
Develop success plans documenting client goals, milestones, and progress

Qualifications

Experience: 3–5 years in customer success, account management, or SaaS/technology roles. Proven track record driving adoption, growth, and client retention. Background with AI, cloud solutions, or enterprise software preferred
Skills: Strong communication abilities that simplify technical concepts for business audiences. Consultative, customer-first mindset with exceptional relationship-building skills. Data-driven approach to identifying trends and acting on insights. Adaptable and thrives in fast-paced environments
Education: Bachelor's degree in Business, IT, Computer Science, or related field (or equivalent experience)

Location: Cleveland, Ohio office. On-site role, regional travel may be required.

Salary for this position will be based on your experience and your skills. Estimated salary range is $125,000 to $100,000 annually.

WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.

For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.

We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

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