Enterprise Services Specialist

Pittsburgh, PA

Full Time

Mid Level

The Expedient Enterprise Services Helpdesk team is looking to hire a full-time Specialist based in Pittsburgh. This is a hybrid position that requires 3 days a week in the office and 2 days a week remote.

This position is based in Pittsburgh, PA in NovaPlace on the North Shore. In order to be considered, you must live in the Pittsburgh area.

The Enterprise Services Specialist is responsible for the day-to-day support of internal end-user operations of the helpdesk via phone, email, chat, and face-to-face interaction. The Enterprise Services Specialist will also be responsible for creating and updating job tickets and providing written documentation as problems are resolved. The primary focus of this position is to provide superior, proactive support to the internal customer. Technical abilities relating to modern endpoint management tools, such as Intune and Jamf, are highly desired as they would allow the Specialist to assist further with end-user infrastructure projects.

Sponsorship is not provided for this position. Expedient is not working with any recruiting vendors – direct applicants only should apply.

Responsibilities

Provide IT helpdesk support to the internal end-users
Deployment and configuration of laptops, desktops, smartphones, tablets, remote access VPNs, printers
Responsible for tracking and auditing end-user hardware and software licensing
Assist end-users with installation, configuration, and troubleshooting of hardware and software
Provide desk-side or remote assistance to end-users in the use of existing and new technologies, hardware, and software
Partner with cross-functional teams (HR, Recruiting, etc) for onboarding new hires and hardware/software training
Identify and recommend enhancements to the overall internal IT infrastructure
Use Systems, Virtualization, and Cloud skills to assist with end user technology infrastructure projects
Perform compliance and security related audits as assigned

Required Technical Skills

A minimum of 2 years work experience in a helpdesk or desktop support role
Thorough working knowledge of Windows and Microsoft 365; able to troubleshoot
Working knowledge of endpoint management systems like Intune and Jamf
Basic knowledge of UNIX/Linux Server Systems
Basic knowledge of virtualization (vCenter/ESXi)
Practical knowledge of AI tools and their uses
A basic understanding of Microsoft Active Directory, Microsoft Entra Cloud Identity Management, Microsoft Group Policies, DNS, DHCP, and IP Networking
Experience with setup and configuration of user workstations, laptops, printers and other devices
The ability to effectively support remote users via phone, email, and desktop remote control software
The ability to assist and troubleshoot issues with wireless networking
Laptop & desktop hardware repair & troubleshooting
Mobile device troubleshooting (iPhone, iPad, Android)
Proficient analytical fault isolation and troubleshooting skills

Non-technical Required

Patience and the ability to consistently maintain a professional demeanor even in stressful situations as well as effectively explaining complex concepts to others who may be less technically savvy
Strong problem-solving skills
A high level of discretion and the ability to remain professional with confidential information
Strong organization and clear, precise documentation skills are a must; written documentation is big part of this role
Superior verbal and written communications skills as this role will be corresponding with all levels within the organization
Ability to lift objects weighing up to 40 pounds
Demonstrated ability to prioritize and manage multiple responsibilities that are time-sensitive

The salary range provided here is an estimate. The actual rate of pay will be determined after the screening and interviewing process is complete and will be based on your experience, skills and what you can bring to the position. The estimated salary range for this position is $50,000 to $65,000 annually.

WORKING FOR EXPEDIENT
We prioritize ongoing education and continuous innovation to remain at the forefront of the information technology landscape. Our commitment to learning is reflected in our comprehensive employee training and tuition reimbursement programs, which are driven by our employees and funded by Expedient 100%.

For our full-time employees we offer an exceptional benefits package including three weeks of paid time off annually that increases with tenure plus your birthday off and a health holiday to be used for preventive care. We offer parental leave, top-tier medical, dental, and vision, disability and life insurance, at an affordable rate, wellness engagement opportunities, and a 401(k) with a generous match.

We also recognize the importance of a comfortable and convenient work environment. We offer a hybrid work model for many roles, paid parking and other perks.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

I understand that this application will be considered active for a period not to exceed six months.

I understand that Expedient requires a pre-employment drug screen as a condition of employment. I understand that Expedient requires a criminal background check as an additional condition of employment.

I authorize the company to investigate references and other information presented and I authorize my previous employers to verify and release any information requested in order to process my application for employment. I release from liability Expedient and its representatives for seeking such information and all other persons or corporations or organizations for furnishing such information.

I certify that the information set forth in this application are true and complete. I understand that false statements or omissions may result in my disqualification as an applicant or termination if I'm employed.* YES

What is your preferred name?

If a current Expedient employee referred you for this position, please provide their name for our records.

Please provide your expected annual rate of pay.*

Do you have reliable transportation for this hybrid position that requires you to work in the Pittsburgh, PA office 3 days a week?*

Are you currently, or have you ever been employed by Expedient?*

Do you currently have a non-compete/non-disclosure agreement with your existing or former employer?*

Do you now, or will you in the future, need sponsorship from an employer in order to obtain, extend or renew your authorization to work in the United States?*

How did you hear about our job?*

Do you live in the Pittsburgh area?* YESNO

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Human Check*

Submit Application