Expedient helps companies transform their IT operations through award-winning cloud infrastructure solutions and managed services including disaster recovery, security and compliance, and more. Named VMware’s Americas Cloud Partner of the Year and acknowledged in Gartner’s Magic Quadrant for Disaster Recovery as a Service, Expedient’s solutions and services ease clients’ transition to the cloud, enabling them to focus on strategic business innovation while the Expedient team handles operation of the information technology needed to support it. Expedient’s cloud infrastructure is deployed worldwide; Expedient data centers are compliant with a variety of regulatory mandates, including the Health Insurance Portability and Accountability Act (HIPAA) as well as the Payment Card Industry Data Security Standard (PCI DSS). Service Organization Control (SOC) reports are published annually for all locations. Learn more about us at expedient.com.
Expedient is a provider of multi-cloud platforms, hosting and security and data center infrastructure as a service (IaaS) solutions. We are a CRN Top 100 Data Center and Solutions Provider, a Top Workplace winner for 6 years and ranked among the Top 3 Managed Service Providers globally.
We have an immediate need for an IT Support Supervisor in Milwaukee. This role will be responsible for network and systems monitoring, break-fix and other technical and operational duties associated with the operations of the data center. This position will be responsible for technical escalation coordination with subject matter experts in areas such as cloud infrastructure, Unix systems, Windows systems, data protection and networking.
PLEASE NOTE:Due to the nature of services we provide, Expedient employs essential workers, based on the CDC guidelines. Due to COVID-19, many employees are currently working remotely. However, there are critical positions, such as this one, that require a physical presence on-site in the data center. As a result, every effort is being made to ensure the protection of our employees.
Sponsorship is not provided. Direct applicants only (no third-party firms).
Ensure continuous staffing of Operations Support Center; manage scheduling of technical team
Provide monthly performance feedback to all direct reports
Provide status reports of open job tickets and projects to Expedient clients and internal staff
Provide administration of production systems including troubleshooting of existing applications, installation, backups, maintenance of operating systems, etc.
Audit processes and procedures including corrective action measures related to trouble ticket updates and other operational activities required to maintain a high level of client satisfaction
Facilitate second- or third-tier support as necessary with the technical teams to attend to problems that have been escalated for resolution
At least 5 years of experience in system administration, technical customer support and/or IT project management
Previous experience supervising individuals in a network operations center, helpdesk or tech support environment
Demonstrated level of competency with internet technologies including:
principals of networking
Windows and Active Directory
basic UNIX commands
DNS and web services
Strong written and verbal communication skills with ability to interpret and simplify complex concepts
Ability to successfully pass pre-employment screens
Sitting - stationary/seated position during the work day in order to check in visitors as the need arises
Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift in order to conduct hands-on assessments and to ensure building safety compliance by checking doors, checking temperature in various areas of the server room/data center
Lifting - frequently lifts light-weight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware
Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitors badge, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required
BENEFITS TO WORKING FOR EXPEDIENT We place a high value on learning and staying agile in the technology arena. We make education and training available to our employees through a robust, employee-driven training and tuition reimbursement program. Additional benefits include 3 weeks of paid time off, plus top-tier, affordable medical, dental, vision insurance, as well as 401(k) with a generous match and a paid day off to celebrate your birthday each year. Expedient is committed to providing its employees with an environment that promotes collaboration with both team and individual success.
To apply, please submit your resume and a cover letter explaining your interest.
If this isn’t the job for you, perhaps you have a friend who would be a perfect fit. Please share the following link so they can view/apply for this or any of our other current job opportunities: expedient.com/careers.
Expedient is an equal opportunity employer, providing a safe, drug-free work environment. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law.