Expedient is a provider of multi-cloud platforms, hosting and security and data center infrastructure as a service (IaaS) solutions. We are a CRN Top 100 Data Center and Solutions Provider, a Top Workplace winner for 6 years and ranked among the Top 3 Managed Service Providers globally.

We're hiring an Entry-Level Technical Support Representative in our Cleveland Operations Support Center. The role provides a fast-track opportunity to promotion and career growth through training on a variety of technical platforms including virtualization, networking, managed backups, Windows, Linux/Unix and infrastructure. The role has a formalized training plan that covers the technology and the business of Expedient and the Infrastructure as a Service (IaaS) industry. The successful candidate will be passionate about IT and have a desire and ability to learn and grow his/her IT career. The position works a required schedule of Monday through Friday from 7am to 3:30pm.

PLEASE NOTE: Due to the nature of services that we provide, Expedient is a business that employs essential workers, based on the CDC guidelines. Under the COVID-19 restrictions, the majority of our employees are currently working remotely. However, there are critical positions, such as this one, that may require an occasional physical presence on-site in the data center. As a result, every effort is being made to ensure the protection of our employees in the data center.

Sponsorship is not provided. Direct applicants only (no third-party firms).

Applicants should be able to show experience with IT and technology; acceptable experience can include self-study, technical school or work experience. This is a great opportunity for someone looking to start his or her IT career with growth potential, professional development opportunities and the chance to work with a wide variety of technologies.

Responsibilities:

Handle Tier 1 job tickets such as tape back-ups, setup of hardware for new hires, etc.
Follow strict security protocol to allow client access requests inside the data center using specific access control criteria
When necessary, enforce security protocols -- for example, if a client requests to remove equipment without prior notification or as per contractual obligation
Follow shipping and receiving procedures to ensure the secure transport of materials to and from the facility
Cover the front desk phone, and conduct physical and virtual security checks
Process and prioritize client and employee technical requests by phone, email or in person
Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support

Minimum Qualifications:

Industry certification(s) preferred (such as the CCNA, CompTIA A+ or Network+, for example)
A strong desire for a career in IT and/or technology and evidence showing IT experience
Associate degree in a technical discipline or technical equivalent work experience
Previous exposure to or experience in an IT environment
Previous customer-service work experience
Must be professional and patient at all times, as this is a client-facing role
Excellent written and verbal communication skills
Strong analytical and independent problem-solving skills
Ability to prioritize and manage multiple responsibilities that are time-sensitive
Having a willingness and ability to learn quickly -- our technology, etc.
Must pass pre-employment screens

Physical Tasks/Demands:

Sitting - stationary/seated position during the work day in order to check in visitors
Walking - must be able escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift in order to conduct hands-on assessments and to ensure building safety compliance by checking doors, checking temperature in various areas of the server room/data center
Lifting - frequently lifts light-weight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware
Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitors badge, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required

BENEFITS TO WORKING FOR EXPEDIENT We place a high value on learning and staying agile in the technology arena. We make education and training available to our employees through a robust, employee-driven training and tuition reimbursement program. Additional benefits include 3 weeks of paid time off, plus top-tier, affordable medical, dental, vision insurance, as well as 401(k) with a generous match and a paid day off to celebrate your birthday each year. Expedient is committed to providing its employees with an environment that promotes collaboration with both team and individual success.

To apply, please submit your resume and a cover letter explaining your interest.

If this isn’t the job for you, perhaps you have a friend who would be a perfect fit. Please share the following link so they can view/apply for this or any of our other current job opportunities: expedient.com/careers.

Expedient is an equal opportunity employer, providing a safe, drug-free work environment. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Cover Letter*

Do you have a valid driver's license?*

What's your highest level of education completed?*

College or University

GPA

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!*

150

Expedient is an equal employment opportunity employer and does not discriminate against qualified applicants on the basis of race, color, religion, national origin, gender, age, disability or any other protected status.

I understand that if hired by Expedient, I will be required to present proof of identity and employment eligibility as a condition of employment.

I understand that this application will be considered active for a period of six months.

I understand that I will be subject to a criminal background check if offered employment with Expedient.

I also understand that Expedient requires a pre-employment drug screen as a condition of employment. The company prohibits the workplace use or possession of illegal drugs or alcohol or reporting to work under the influence of illegal drugs or alcohol. The company also prohibits the misuse of prescribed drugs. I understand that Expedient requires a criminal background check as an additional condition of employment.

I understand that Expedient is a smoke-free work environment.

I hereby authorize the company to investigate references and other information presented herein, and I hereby authorize my previous employer or educational institution to verify and release any information requested in order to process my application for employment. I release from liability Expedient and its representatives for seeking such information and all other persons or corporations or organizations for furnishing such information.

I understand that if hired, my employment with the company will be for an indefinite duration and will be terminable at will; just as I am free to resign at any time, Expedient reserves the right to terminate my employment at any time, with or without cause, and with or without notice.

I certify that the information set forth in this application are true and complete. I understand that false statements or omissions may result in my disqualification as an applicant or termination if I'm employed.* I agree to the above statements and submit my application for consideration.

Please provide some idea of your desired annual salary - please provide us a NUMERICAL response or your application will not be accepted. Your application will not be eliminated based on your response. Provide information based on your own experience, your understanding of the job market and/or industry or what you feel the position warrants. Please do not write in "Any" or "Negotiable" in this field.

NOTE: Please do NOT use any characters other than numerical digits, including, but not limited to: dollar sign ($), comma (,) and period (.). If you do this inadvertently, our form will require that you re-attach your resume. We apologize for the inconvenience.*

If a current employee referred you to apply for this position, please provide their name for our records.

Have you ever worked here or been employed by Expedient?*

If yes, when, where and in what position (include freelance work, independent contracting or consulting work)?

Sponsorship is not provided. Do you now, or will you in the future, need sponsorship from an employer in order to obtain, extend or renew your authorization to work in the United States?*

Are you related to anyone employed at Expedient?*

If yes, give name and relationship:

List any educational instruction, past and present, including business or trade school, technical or vocational training, correspondence or evening courses that may not be listed on your attached resume.

Use this space for additional information you feel may be helpful in considering your application, such as your interest in this company and any special experiences, skills or qualifications.

May we contact the employers listed on your resume?*

If no, which do you prefer we not contact (leave blank if not applicable)?

Do you currently have a non-compete/non-disclosure agreement with your existing or former employer?*

Did you include a cover letter to demonstrate your written communication skills and to explain how your specific experience meets the requirements as detailed in the job posting? Cover letters are appreciated and reviewed.*

Human Check*

Submit Application