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Associate Product Manager, Cloud and Cyber Solutions

Expedient is a provider of cloud and data center infrastructure as a service (IaaS) solutions. Our technical solutions enable Expedient clients to focus on their own business innovation, while our team handles the information technology needed to support it.  

We are a CRN Top 100 Data Center and Solutions Provider, a Top Workplace winner for the past four consecutive years, ranked among the Top 10 Managed Service Providers and we are one of a select few vendors positioned in the Gartner Magic Quadrant for Disaster Recovery as a Service.  

We are growing our Product Management group and offering an opportunity for an Associate Product Manager to join the Pittsburgh team.  This is a great opportunity for someone looking to start a career in product management in cloud computing and IT solutions.  This entry-level job requires evidence of a passion for and understanding of IT and technology as well as good communication skills with an ability to explain the 'business side' of technology to a variety of individuals with different technical aptitudes,  The Associate Product Manager will also write technical documentation and contribute updates to our own knowledge-base system about existing Expedient products and new products to come.   

Why Expedient? Why this Job?

  • You will join a company that is growing and offers professional development, education and training
  • The opportunity to work alongside an elite team of talented people who all share a love and passion for technology
  • You will utilize the latest data visualization and business intelligence tools
  • Work in an engineering-centric environment on projects that have a meaningful impact 

Expedient does not engage with third party recruiting or staffing firms.

Sponsorship is not provided for this role. 

Responsibilities

  • Ensure pricing/cost information is current and accurate in Expedient's product catalog
  • Update Expedient’s catalog with enhancements to existing products and add new products as they become available
  • Ensure that the internal billing system reflects product catalog changes 
  • Ensure that the sales and marketing teams are fully briefed and trained on all updates or changes to products and present details of changes to all stakeholders
  • Develop and support plans for launch of all product updates
  • Poll current and former Expedient customers on their satisfaction and overall experience
  • Analyze data collected from customers; report comparatively, reflect trends in the results and maintain tracking of customer satisfaction

Requirements

  • Bachelor’s degree preferred or associates degree in computer science, management information systems, mathematics, IT or related science discipline
  • Evidence from previous work experience of the ability to interact with and explain complex concepts to a diverse group of individuals with different levels of technical aptitude 
  • Strong written communication skills and the ability to create well-written documentation, reports, customer narratives and technical docs
  • Ability to effectively navigate MS Excel and develop reporting, calculations/formulas and spreadsheets
  • Strong verbal communication skills and ability to explain the business side as well as the technical side of Expedient's products life cycle
  • Strong commitment to superior customer service and a passion for learning about and talking about technology
  • Must pass pre-employment drug screen

 BENEFITS TO WORKING FOR EXPEDIENT We place an extremely high value on learning and staying agile in the technology arena. Therefore, we make education and training available to all employees through a very robust training and tuition reimbursement program. Additional benefits include 3 weeks of paid time off, top-tier, extremely affordable medical, dental, vision insurance, 401(k) with a generous match and a paid day off to celebrate your birthday each year. Expedient is committed to providing its employees with an environment that promotes collaboration with both team and individual success. Expedient employees wear what they want to work and we stock our kitchens with free snacks and beverages for our employees. 

To apply please submit your resume and a cover letter explaining your interest.

If this isn’t the job for you perhaps you have a friend who would be a perfect fit! Please share the following link so they can view/apply for this or any of our other current job opportunities: expedient.com/careers.  

Expedient is an equal opportunity employer, providing a safe, drug-free work environment. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. 

Expedient does not engage with third party recruiting or staffing firms.

Sponsorship is not provided for this role. 

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