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Field Service Engineer

Expedient is a cloud and data center infrastructure as a service (IaaS) provider with operations in Baltimore, MD; Boston, MA; Cleveland, OH; Columbus, OH; Indianapolis, IN; Memphis, TN and Pittsburgh, PA. Check out our website at www.expedient.com

Expedient is hiring a Field Service Engineer in its Upper Arlington, Ohio data center.  This position will deliver network solutions, managed services and virtual environment installations that are sold to our customers and supported by our technical support teams.  Occasional travel to local customer sites (1 time per month) and travel to other Expedient locations/cities (2-3 times per year).

Responsibilities

  • Installation of customer services, troubleshooting the network and partnering with sales, delivery & implementation and technical support teams
  • Perform Telco cross-connect installations (POTS, DS1, DS3, Ethernet, Fiber) to include datacenter structured wiring, customer circuit demarc extensions and CPE hardware configurations
  • Installation and initial setup of network hardware, servers and storage devices supporting Expedients highly scalable infrastructure
  • Communicate and partner with project managers, customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to projects in a timely manner
  • Follow implementation guidelines, processes and procedures to ensure Service Delivery standards and quality are met
  • Perform appropriate testing to ensure delivered services are fully functional
  • Interface with customers to isolate and resolve technical issues
  • Generate and provide all appropriate documentation of the install/implementation to all included teams so that an effective hand-off and transition of the services to technical support is ensured

Requirements

  • No less than 3 years of hands-on experience working with IT hardware and technology (industry certs; CCNA, JNCIA, CompTIA A+, Network + are preferred)
  • Solid understanding and familiarity with Telco and Ethernet and Fiber connectivity, structured wiring and vendor management
  • Strong client services skills are an absolute must, this role works directly with our customers; professionalism and patience is required at all times
  • Solid understanding and familiarity with internet technologies including: Principles of Networking, Microsoft Windows, VMware, SAN Storage Devices, Juniper and Cisco
  • Excellent written and verbal communication skills
  • Strong analytical and independent problem-solving skills
  • Ability to prioritize and manage multiple responsibilities that are time sensitive
  • Ability to work independently and with a team and willingness to learn quickly
  • Ability to be flexible for occasional night or weekend implementation projects as needed
  • Ability to pass pre-employment drug screen
  • Must have a valid driver’s license, reliable transportation and provide proof of current personal automobile insurance to comply with company policies

 

Physical Tasks

Lifting - Frequently lifts light weight items, and occasionally lifts heavy weight materials such as equipment parts, hardware, materials 
Manual Dexterity - Ability to operate tools, to work on equipment and to do equipment installations 
Must be able to climb and balance oneself on a ladder, stoop, kneel, crouch, and crawl into tight places as required.

BENEFITS TO WORKING FOR EXPEDIENT We place an extremely high value on learning and staying agile in the technology arena. Therefore, we make education and training available to all employees through a very robust training and tuition reimbursement program. Additional benefits include 3 weeks of paid time off, top-tier, extremely affordable medical, dental, vision insurance, 401(k) with a generous match and a paid day off to celebrate your birthday each year. Expedient is committed to providing its employees with an environment that promotes collaboration with both team and individual success. Expedient employees wear what they want to work and we stock our kitchens with free snacks and beverages for our employees. 

To apply please submit your resume and a cover letter explaining your interest.  

If this isn’t the job for you perhaps you have a friend who would be a perfect fit! Please share the following link so they can view/apply for this or any of our other current job opportunities: expedient.com/careers.

Expedient is an equal opportunity employer, providing a safe, drug-free work environment. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law.

 

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